FAQ

BUYING A BESV

Why BESV?

BESV manufactures and sells premium electric bikes with unique and stylish design, advanced software technology and innovation. (See Awards)

BESV falls under Darfon, and Darfon falls under the BenQ Group, comprised of 16+ companies that drive the Number 1 tech company in Taiwan. BenQ has over 50,000 employees and does over $20B in revenue annually. Darfon has many years of expertise in the field of E-Bike battery technology.

Why BESV

  • World class quality and service
  • 2 Year Warranty for electric components (Motor, Battery, Display,...)
  • Algorhythm technology to fine-tune motors and drive systems, offer an unparalleled riding experience
  • Financial support to keep innovating

FIND BESV DEALER  

We are recruiting more and more dealers and service points in different countries and will update to the website at any time.

The operating hours of your local dealer may differ from what's listed below. Please be sure to call ahead of your visit to confirm your shop's business hours.

Belgium

Netherlands

Germany

Why use an electric bike (advantages)?

Especially in daily use and on longer tours the e-bike shows its advantages. The daily commute does not end in a sweat bath, and a trailer for children is also much easier to pull.

How do I select an e-bike that suits me?

City E-Bike
City e-bikes are unbeatable everyday aids with which you can easily cover short or medium distances in and around the city. Whether it's a trip to work or school, a shopping trip or a leisure trip, you can enjoy it all regardless of rush hour or public timetables. Child seats, bike baskets or panniers travel neatly on the luggage rack. In general, city e-bikes are equipped in such a way that you can get through a traffic control without any problems. All the equipment required by the StVO is included. For ease of use, city bikes often have hub gears and therefore fewer gears, for the city and flat terrain with paved roads this is quite sufficient. If you like to ride through the city in an upright position, a city e-bike is just what you need.
 
Folding E-Bike
Space-saving e-folding bikes are particularly practical for the city. Cities are becoming increasingly crowded, so it is a real advantage when e-bikes become smaller and smaller. Moreover, folding bikes accompany you on your travels without any problems, especially on camping holidays they take full advantage of their space-saving features. Our PSF1 is not only very practical, but also very stylish. If you are looking for a practical, compact e-bike, then the PSF1 is just right for you.
 
Urban E-Bike
If you value design and style in your choice of bike, you should take a look at Urban E-Bikes. Clean, elegant and free of all the frills, they contribute to your urban lifestyle. The TRB1 Urban is exactly the bike you are looking for.
 
Fitness E-Bike
The development of e-fitness bikes is also continuing consistently. You want to be fast, agile and particularly sporty on the road? You like to ride without support in the flat and on the mountain you wish for a little more thrust. Then the Fitness E-Bikes like the JF1 from BESV are just right for you.
 
E-MTB
Not only the paths of everyday life are a field of activity for e-bikes today. The more sporty variants are becoming increasingly popular, as they open up completely new horizons for riders. Those who do not want or cannot manage the uphill ride themselves, but who do not want to use a shuttle service or a cable car either, can ride uphill on an e-mountain bike with electric assistance - now even downhill without any loss of riding pleasure. Modern engines decouple from 25 km/h, so the top speed only applies to the drive assistant, but not to the near-parabolic flight downhill. How fast you descend technically demanding trails through a shady mountain forest is entirely up to you and your courage.
But you don't have to plan the most daring vertical descents to enjoy such a bike. Even if you like to ride off the beaten track, an E-MTB opens up completely new possibilities. The development and equipment of the E-Mountainbikes is rapidly advancing. If you find yourself here again, then we have the right answers with the TRB1 AM, the TRB1 XC and soon the TRS2, which will be available soon.

 

HOW DO I KNOW WHAT SIZE TO BUY?

Not exactly sure what size You need? We’ll help You out. Wich framesize You need depends on differend things like use, body size, step length and so on. We make it as easy as possible for You to find Your bike in Your perfect size. You can find the frame geometry in every product page and there we provide You a recommendation of rider hight !

DO YOU OFFER TEST RIDES, AND WHERE CAN I DO A TEST RIDE?

BESV offers you to test the bikes, please check out our test-centre page

How do I order?

Ordering from BESV is very easy. You simply follow the following steps:
Place the item in your shopping cart.
Check the order in the shopping basket and check the information. If something is wrong, you can change it in the shopping basket. You can delete an item or change the number that you want to order for a product.
If everything is correct then click on the payment button and follow the payment instructions. The order is placed with the completion of the payment instructions.

Method of payment

With us you can choose multiple payment options.
Among which:
 
iDEAL ,
Klarna .
Visa credit card, Master credit card, Maestro credit card, American Express credit card.
Shop Pay, Apple Pay, Google Pay

When will my e-bike be delivered?

We do our utmost to deliver the order as quickly as possible or on your preferred day. After receiving your order you will receive a message within two working days to schedule a delivery date. Delivery will then take place within 8 -10 working days after the Order, depening on the region you order from.
 
If we can no longer deliver the product you ordered, you can always choose from an alternative product or cancel the order immediately.

How do I cancel my order?

You can always cancel your order. If we can no longer deliver the product you ordered, you can always choose from an alternative product or cancel the order immediately.
Did you already pay for your order and cancelled? We will refund the purchase amount as quickly as possible and at the latest within 14 days.


PRODUCT

HOW LONG WILL MY BATTERY CARRY ME?

We cannot provide you detailed information about the battery reach as it depends on many different parameters (weight of the rider, terrain, tires, tire pressure, temperature etc.) As these factors are unknown to us, we can't give you a fact based information about it. For more information about the battery spec, please check the product detail page.

WHAT IS THE WEIGHT LIMIT OF THE Folding BIKES?

For folding E-bike, the total weight limit for a pure-bike is set at 95kg for an ebike. This weight includes the weight of the rider, bike and all equipment.

Why should I buy a folding BESV e-bike (advantages)?

Space-saving e-folding bikes are particularly practical for the city. Cities are becoming increasingly crowded, so it is a real advantage when e-bikes become smaller and smaller. Moreover, folding bikes accompany you on your travels without any problems, especially on camping holidays they take full advantage of their space-saving features. Our PSF1 is not only very practical, but also very stylish. If you are looking for a practical, compact e-bike, then the PSF1 is just right for you.
Shortly:
1. compact
2. fast
3. manoeuvrable
4. light

Difference between motor types front/mid/rear 

Front motor (hub motor)
Front engines have become rare. They are almost only found on cheap e-bikes, as they also have a negative influence on steering behaviour and work inharmoniously.
 
Advantages
Retrofitting possible on almost all wheels
Chain and hub gears possible
Affordable
 
Disadvantages
heavy engine can influence steering behavior
Fork heavily loaded
supports rather unharmoniously; some have clear leading or trailing
 
Mid-mounted engine
Mid-engines are in. They are available as strong E-MTB or as soft city bike versions, which guarantee a bike-like riding experience due to the central centre of gravity.
 
Advantages
low, central focus
compact architecture
all switching groups can be installed
many variants from strong to soft
usually supports very direct and harmonious; is strong on the mountain
 
Disadvantages
no energy recovery
Retrofitting not possible
high wear on chain and sprocket
 
Rear wheel motor (hub motor)
Drives in the rear wheel hub start with a lot of power. They are often found on S-pedelecs. They are low-noise and do not stress the chain and sprockets as much.
 
Advantages
Energy recovery
Retrofitting possible
no traction problems
Wear of chain and sprocket is low
very quiet, usually strong
 
Disadvantages
possibly tail-heavy
Removing the rear wheel is not easy

How does the smart mode technology from BESV work?

Developed exclusively by BESV, Smart Mode calculates the level of assistance you need for optimal ride comfort, taking into account both riding conditions and your pedaling power, and intuitively and intelligently adjusts the power while you ride.Smart Mode utilizes advanced sensor technology and our proprietary Algorhythm software to automatically adjust power levels so that you always stay in the comfort zone—at an optimal torque of 25-45Nm.
 
This explanatory video shows you how it's done.

Isn't the small wheel size of a folding bike a disadvantage?

No. The adjusted ratio range means that you can pedal just as comfortably and quickly as with a conventional bike. A small wheel is also lighter and more stable, and accelerates better.

Should I completely discharge my BESV battery before I charge it again?

No. You can charge your BESV battery at anytime. Your BESV battery is a lithium-ion battery cell, which has no memory effect. However, it is recommend that you keep your BESV battery as fully charged as possible at all times, in order to extend its lifespan.

Why won’t my BESV battery charge fully?

Generally speaking, the charging efficiency of a battery diminishes in conjunction with the battery’s lifespan. For example, after the battery has been charged more than 300 times, it can only be charged up to 80 percent. After 500 charges, it can only be charged up to 75 percent. And after 1,000 charges, it can only be charged up to 60 percent.

Can I ride in the rain on my E-bike?

Yes. You can use the system in the rain without any concerns. It is protected against rain and splashes, but not against riding through rivers when the motor is submerged in water.

How do you fold the PSF1 folding bike? Are there instructions for folding?

It takes just six steps for you to fold your PSF1 together to its smallest dimensions. This product page shows you how it's done.

USER MANUALS

WHERE CAN I FIND THE USER MANUALS?

You can find the Quick Guide User Manual under every product shop page and get the Quick Assembly Guide from following download link: https://shop.besv.com/pages/downloads

SERVICE & WARRANTY

What should I do if I lose the key to my BESV e-bike?

Please contact your local BESV dealer and provide your warranty card to the dealer for assistance.

HOW LONG IS THE WARRANTY PERIOD FOR MY E-BIKE BATTERY?

You will have 2 years of warranty on the battery after buying the e-bike. In case of any other warranty questions regarding the battery, please get directly in touch with us